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Black Ops Cold War Crashing and Game Freezing Issue Fix

Black Ops Cold War users are reporting that their game is crashing or freezing on PS4, PS5, Xbox One, Xbox Series, and PC. Here are some fixes to solve these issues.

Players are reporting several issues with the game. It can crash the system, lead to the game freezing, in addition to a variety of other issues. Here are some of the solutions that were given by Activision for resolving these issues.

How To Fix Black Ops Cold War Crashing or Game Freezing Issue

How To Fix This Issue On PS4 and PS5

When a game crashes on PlayStation 4 or PlayStation 5, you will normally get sent to the PlayStation 4 or PlayStation 5 dashboard and receive one of the following error messages:

  1. Error code CE-34878-0.
  2. An error has occurred with an application or system software.

If you receive either of these error messages, simply restart the game and attempt to play again. However, if you continue to receive either of these error messages, there are measures you can take to reduce the chance of game crashes.

Is your system software up to date?

The best way to avoid game crashes or freezing is to make sure the software on your PlayStation 4 or PlayStation 5 is up to date. Follow these steps to check for updates:

  1. Select the Home button in the center of the controller.
  2. Scroll up and select Settings.
  3. Select System Software Update.
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Is everything else in good working order?

If your PlayStation 4 or PlayStation 5 is up to date, try the following troubleshooting tips:

  • Ensure your PlayStation 4 console is in a cool, well-ventilated place.
  • Delete old files and game data from your PlayStation 4 or PlayStation 5

How To Fix This Issue On Xbox One and Xbox Series

Most game crashes on Xbox One or Xbox Series occur while in the Public Multiplayer Lobby before a match begins or immediately after a match ends. When a game crashes on Xbox One or Xbox Series, you will normally get sent to the Xbox One or Xbox Series dashboard, where you can simply restart the game and attempt to play again. However, if game crashes persist, there are measures you can take to reduce the chance of game crashes.

Is your system software up to date?

The best way to avoid game crashes or freezing is to make sure the software on your Xbox One or Xbox Series is up to date. Follow the steps below to check for updates.

  1. Select the Home button in the center of your controller.
  2. Select Settings.
  3. Select System.
  4. Available updates will be listed under Console info.

Is everything else in good working order?

If your Xbox One or Xbox Series is up to date, try the following troubleshooting tips:

  • Ensure your Xbox One or Xbox Series console is in a cool, well-ventilated place.
  • Clear the cache on your Xbox One or Xbox Series.
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Reset your Media Access Control (MAC) Address.

  1. Press the Xbox button.
  2. Open Settings.
  3. Go to Network and select Network settings.
  4. Select Advanced settings.
  5. Select Alternate MAC Address.
  6. Select Clear.
  7. Select Restart.

How To Fix This Issue On PC

Most game crashes on PC will occur while attempting to launch the game or while playing in public Multiplayer matches. However, if game crashes persist, there are measures you can take to reduce the chances of game crashes occurring.

Is everything else in good working order?

  • Ensure your PC or laptop is in a cool, well-ventilated place.
  • Make sure your PC is running a compatible version of Windows 10.
  • Shut down all applications that are running in the background.
  • Make sure that you have the latest video and sound drivers from the manufacturers’ website. Here are some links to popular manufacturer websites:

Video

Audio