Black Ops Cold War users are reporting that their game is crashing or freezing on PS4, PS5, Xbox One, Xbox Series, and PC. Here are some fixes to solve these issues.
Players are reporting several issues with the game, including system crashes, game freezes, and other problems. Here are some solutions provided by Activision to resolve these issues.
How to Fix Black Ops Cold War Crashing or Game Freezing Issue
How to Fix This Issue on PS4 and PS5
When a game crashes on PlayStation 4 or PlayStation 5, you will typically be sent to the PlayStation dashboard and receive one of the following error messages:
- Error code CE-34878-0
- An error has occurred with an application or system software
If you receive either of these error messages, simply restart the game and attempt to play again. However, if the issue persists, there are measures you can take to reduce the chance of game crashes:
- Is your system software up to date?
- The best way to avoid game crashes or freezing is to ensure your PlayStation software is up to date. Follow these steps to check for updates:
- Select the Home button in the center of the controller.
- Scroll up and select Settings.
- Select System Software Update.
- The best way to avoid game crashes or freezing is to ensure your PlayStation software is up to date. Follow these steps to check for updates:
- Is everything else in good working order?
- Ensure your PlayStation 4 console is in a cool, well-ventilated place.
- Delete old files and game data from your PlayStation 4 or PlayStation 5.
How to Fix This Issue on Xbox One and Xbox Series
Most game crashes on Xbox One or Xbox Series occur while in the Public Multiplayer Lobby before a match begins or immediately after a match ends. When a game crashes on Xbox One or Xbox Series, you will typically be sent to the Xbox dashboard, where you can simply restart the game and attempt to play again1. However, if game crashes persist, there are measures you can take to reduce the chance of game crashes:
- Is your system software up to date?
- The best way to avoid game crashes or freezing is to ensure your Xbox software is up to date. Follow these steps to check for updates:
- Select the Home button in the center of your controller.
- Select Settings.
- Select System.
- Available updates will be listed under Console info.
- The best way to avoid game crashes or freezing is to ensure your Xbox software is up to date. Follow these steps to check for updates:
- Is everything else in good working order?
- Ensure your Xbox One or Xbox Series console is in a cool, well-ventilated place.
- Clear the cache on your Xbox One or Xbox Series.
- Reset your Media Access Control (MAC) Address:
- Press the Xbox button.
- Open Settings.
- Go to Network and select Network settings.
- Select Advanced settings.
- Select Alternate MAC Address.
- Select Clear.
- Select Restart.
How to Fix This Issue on PC
Most game crashes on PC will occur while attempting to launch the game or while playing in public Multiplayer matches. However, if game crashes persist, there are measures you can take to reduce the chances of game crashes occurring:
- Is everything else in good working order?
- Ensure your PC or laptop is in a cool, well-ventilated place.
- Make sure your PC is running a compatible version of Windows 10.
- Shut down all applications that are running in the background.
- Update your drivers:
- Make sure you have the latest video and sound drivers from the manufacturers’ websites. Here are some links to popular manufacturer websites:
- Video:
- AMD Drivers
- NVIDIA Drivers
- Intel Drivers
- Audio:
- Creative Sound Blaster
- Realtek Onboard Audio
- Dell Audio Drivers
- HP Audio Drivers
- Asus Xonar
- Video:
- Make sure you have the latest video and sound drivers from the manufacturers’ websites. Here are some links to popular manufacturer websites:
