UK retailer GAME has issued a formal apology following the cancellation of some customer pre-orders for the upcoming Nintendo Switch 2 console. In a public statement released via its customer service team, GAME acknowledged the frustration the issue has caused and assured customers that efforts are underway to resolve the situation.
“We sincerely apologise for the recent cancellation of some Nintendo Switch 2 preorders. We understand how disappointing this is, especially for those who have been eagerly awaiting their order,” the retailer said. “We’re currently working hard to reinstate as many affected preorders as possible. If your order was impacted, please know that we’re doing everything we can and will be in touch with further updates and next steps.”
The message ended by thanking customers for their patience and understanding while the matter is being addressed. Although GAME did not clarify the cause of the cancellations, the situation has sparked concern among those who secured early orders for what is expected to be one of 2025’s most sought-after hardware releases.
Meanwhile, UK-based Smyths Toys has confirmed that it will host midnight launch events across all of its UK and Ireland locations. Customers who opted for Click and Collect or In-Store Collection will be able to retrieve their pre-ordered consoles between 12:01am and 12:30am on June 5, with valid photo identification required at pickup. Smyths also confirmed that a limited number of consoles will be available for walk-in customers on launch night.
Additionally, select Smyths branches will begin festivities from 11:00pm on June 4 with official launch events, offering Nintendo-themed goody bags to the first 100 attendees at each participating location.
